Service centre employee

Rondom: life runs more smoothly

Rondom comprises various (healthcare) organisations and a large team of (healthcare) professionals from a wide range of backgrounds: from physiotherapists, (mental health) psychologists, lifestyle coaches, podiatrists and occupational therapists to software developers, design engineers, data experts and corporate social workers, who work together every day towards a shared goal: helping people live their lives more comfortably, both physically and mentally.

For us, ‘Lekker lopen’ is not just about physical activity, but also about the freedom to live life to the full, to play sport and to work. In short, it’s about being able to participate in society. We are committed to making physical and mental support accessible to everyone.

What will you be doing?

As a service centre employee, you are the first point of contact for our patients, both on the phone and for administrative matters. You listen carefully, ask the right questions and handle requests with care. You work closely with our healthcare professionals and colleagues within our service centre and ensure that appointment books are filled to capacity.

Your duties will include, amongst other things:

• Answering and handling calls from patients;
• Booking, changing and cancelling appointments;
• Assessing requests for assistance and forwarding them correctly;
• Administrative processing in our systems;
• Supporting colleagues so that they can do their jobs to the best of their ability;
• In short: you ensure peace of mind, clarity and a pleasant experience for our patients.

Everything about our service centre

The service centre plays a key role within Rondom. From this department, we ensure that patients receive prompt and friendly assistance and that our healthcare professionals can work efficiently. You will be joining a committed and close-knit team where collaboration, contributing ideas and supporting one another are central to our work.

Our colleagues in the secretariat work at various locations throughout the Netherlands. Thanks to our close contact with one another, we have grown into a close-knit, cohesive team of telephone operators who are happy to assist patients and colleagues every day.

What do we have to offer you?

• A salary of between €2,402 and €3,314 per month (based on a 36-hour week);
• We believe relaxation and a healthy work-life balance are important. That is why your breaks are paid in full. Based on a 36-hour working week, this means you actually work 34 hours. In addition, this working week offers the option of spreading the 36 hours over four days, so that you can create an extra day off each week;
• A friendly team full of enthusiastic colleagues who encourage one another and grow together;
• Travel allowance or a company car;
• A warm and open culture where your input really counts;
• Good pension accrual: together we are building a future, and that includes your pension;
• Fun team outings, social gatherings and extras that make working at Rondom just that little bit different;
• A working environment where staff health is a priority, with a strong focus on vitality and wellbeing;
• Career progression opportunities and plenty of scope for personal and professional development.

What do you bring to the table?

• You have an MBO level of working and thinking.
• You have good communication skills, both spoken and written (in Dutch and English), and enjoy helping patients.
• You enjoy working in a close-knit team and feel at home in a dynamic environment.
• You are flexible, sociable and enjoy thinking in terms of possibilities and appropriate solutions; patient satisfaction is a top priority for you.
• You are proactive, accurate, confident and keen to roll up your sleeves and get stuck in.
• You have good administrative skills and are proficient in all Microsoft programmes. Do you also have experience with EPRs (Electronic Patient Records)? That would be a bonus, but it’s certainly not a must!

Will you join us?

Are you ready to put your enthusiasm to good use within an organisation where a passion for care is at the heart of everything we do? If so, please send your CV and covering letter to hr@rondomlopengroep.nl or call Yente Gathier (HR) on 06-42497553

Do you have any questions about the vacancy or the role? Please feel free to contact team leader Francy Coehorst via francy.coehorst@rondomlopengroep.nl

Would you like to come and meet us, with no obligation? You’re welcome to! We’d be happy to make time for you and put the kettle on.